Frequently Asked Questions and Enrolment Terms

This information describes the conditions on which you attend Mini Maestros classes including what happens when a class is missed or you wish to cancel your enrolment. If your child is attending for the first time, you may find this information useful to help you both settle in during the first few weeks.

Mini Maestros understands that young children need time to settle into a new environment and situation. Each lesson each term begins with the same welcome song so that children know what to expect when they arrive each week. Activities are repeated for a number of lessons across each term so that sessions always include some familiar material, thus helping children feel confident in the classes.

How can I help my child participate in the group and focus on the activities? Mini Maestros aims to ensure everyone can fully participate in and enjoy their class in an appropriate learning environment. Any behaviour that is contrary to this aim is discouraged. Please switch off your mobile phone before the class commences and please refrain from chatting to other adults during the class. Children find it difficult to know what to listen to and tune into if there are multiple conversations going on at once. It is also difficult for the teacher to talk over adults’ conversations in class.

What should I do if my child just sits on my lap and won’t participate? This is a normal reaction for many children. They may become clingy and ask to be picked up or carried for all of the movement activities. This is quite all right for the first few weeks, and then you can gently start to encourage your child to join in on their own. Generally it takes a few weeks for a new child to settle into the program. Whilst the older children will develop independence in class, the role of carers in the 6-15 months and 1-2 year old groups remains very hands on as the very young children work with their carers throughout each lesson.

What should I do if my child cries? If your child cries in class and is not easily comforted, try sitting and watching the session from the side of the room. Sometimes it will be necessary to take your child outside for a minute or two to recover. If your child is not settling after a few weeks please discuss this with the teacher so that you can work out a strategy together.

What if my child keeps wandering away from the group? With so many interesting things to discover, children are easily distracted in a new environment. We suggest that you arrive a few minutes early and allow your child time to explore before the class commences. Our activities aim to develop concentration. If your child becomes distracted and starts wriggling, we suggest you hold them for a while but not to the point that they get distressed. Then, let them leave and wander. We suggest that you don’t chase your child around the room as this will turn their wandering into a game. After a while bring them back to the activity. It can be hard work for the first few lessons, but children soon learn that listening and participating in the activities are fun too. Even though your child may appear distracted in the first few lessons you will be surprised at the amount they are absorbing and the foundations for learning that are being laid.

What if my child is thirsty or hungry? As many children have extreme food allergies, food and drinks are strictly not permitted in class or in the classroom.

What if we arrive late? Getting to classes with young children on time can sometimes be challenging. If you are ever running late for class it’s best to remain calm and not let your child know that there is an issue. Your child will simply enter the class and participate as normal if they believe that nothing is out of the ordinary.

What if my child has a tantrum? Young children don’t yet have the language skills or the emotional maturity to articulate their feelings. Sometimes if things don’t go their way or if they are having a bad day, they will express themselves physically and may take things out on their carer or even other children. Any incident of physical aggression in Mini Maestros classes is, of course, unacceptable and needs to be addressed immediately by the child’s carer. We request that if your child is physically aggressive towards another child that you take them out of the room for a few minutes to explain that their behaviour is not acceptable. Bring them back into the classroom when they have calmed down and have agreed to be kind to their Mini Maestros friends.

What is my role? You are your child’s best educator and to your child, your voice is the best in the world! We encourage you to join in with the songs and activities. Your child sees you as a role model and if you are actively engaged in the classes, your child will be likely to copy you. Another advantage of you singing along in class is that if you are actively engaged, you will be more likely to remember the songs so that you can follow them up at home with your child during the week.

What about Illness? If your enrolled child or any other person who comes with your child to class has, or you have, a temperature, runny nose, productive cough, conjunctivitis, diarrhoea, or unexplained rash, please do not bring them to class.

Does “No Jab no Play apply”? The Government legislation that requires children to be immunised before they can enrol in early childhood services does not apply to Mini Maestros, Nevertheless, for the safety of our students, carers (some of whom may be pregnant) and young babies present in class, we recommend that students be immunised in accordance with Health Department guidelines.

What if we miss a class? We understand that, from time to time, you may need to miss a class due to illness or in the case of an emergency. If you miss classes during term due to illness or emergency, you may make up a maximum of two classes per term by attending other age-appropriate classes at the same venue or at a different venue nearby, subject to availability. Ideally, you would attend a make-up class in the week following the class you missed, however, you may make the class up at a later date but only during that term. If you miss classes during a trial period, you may make up one class provided that the make-up is taken by the Saturday immediately following the last booked trial date. Trials cannot be extended other than by enrolling for the remainder of the term. Please contact us to arrange a make-up class.

None of the make-up class times suit us. What happens now? In all cases, make-up classes are offered subject to availability only, so it may not always be possible to offer you a make-up class that suits your timetable. For example, if suitable classes are full or there are no other classes in your area, make-up classes will not be available.

We missed some classes this term. Can we make them up next term? No. Make-up classes must be taken in the term they were missed.

We are going to be away for part of the term. What should we do? As many of our classes have waiting lists of students keen to participate for a full term of classes, it is not always possible for us to offer you a place in our classes for only part of the term. The availability of a place for part of the term will depend on the circumstances.

We have decided to go on holidays during the term. Can we make-up the classes we are missing? Our policy regarding make-up classes is designed to cater for unavoidable absence due to illness or emergency only.

May I have a refund or a credit for the classes I have missed? Can I cancel my enrolment and get a refund? When you enrol in the Mini Maestros program, you commit to a full term of classes and we commit to teach your child for the term. Based on those commitments teachers are employed and venues booked. Your payment of the enrolment fee for the term secures your place in the class and ensures that your place is not offered to someone on our waiting lists. Also, where a Mini Maestros Music Album forms part of the enrolment package, the Album Download links are made available as soon as payment for the enrolment has been made. We regret that we cannot offer refunds or credits for classes missed during the term. If you cancel your enrolment up to two weeks prior to the commencement of the term, you will receive a full refund less a cancellation fee of $47.00 where Album Download links have been provided, or $30.00 where an Album is not part of the enrolment package. Refunds will not be given for cancellations after term has commenced.

What if Mini Maestros cancels a class? If our teacher is unwell and we are unable to secure a replacement teacher it may be necessary for us to cancel a class. Where this occurs we will first notify you using the contact details you have provided to us. We will endeavour to reschedule the class at a time which is convenient to the majority of the class participants. If we are unable to reschedule a class or offer an alternative make-up class that meets your requirements we will give you a credit towards a future re-enrolment or in the absence of any future re-enrolment, a refund.

Can I take photos in class? The occasional photo or video may be taken in class provided the privacy of all other persons in class is respected. If your photo or video inadvertently includes the image of another child please do not share the photo or image without the consent of the carer of that other child. Taking more than the occasional photo or video is not permitted as it is an intrusion and contrary to an effective learning environment. Videos or recordings of more than one or two items in class are not permitted and constitute a breach of copyright.

Thank you for taking the time to read our Frequently Asked Questions and Enrolment Terms.
A copy of these will be emailed to you upon enrolment. We look forward to seeing you in class.

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