Customer Support

Online Enrolments

Online enrolment is only available for customers new to Mini Maestros. If we already have your details on file, contact us so that we can ensure your new enrolment is linked to your existing record.  Use the contact details next to the class in which you wish to enrol.

If you are an existing enrolled customer, re-enrolment for the next term is achieved by responding to the re-enrolment emails sent to each customer each term rather than using this website.


Mini Maestros Music Album Downloads FAQ

What Music Album Downloads are available?

The Mini Maestros ‘Rock and Rhyme’ Music Album Download is purchased as part of a full enrolment in the 6-15 (or 6-24) months age group, the Mini Maestros ‘Jiggle and Giggle’ Music Album Download is purchased as part of a full enrolment in the 1-2 years age group, the Mini Maestros ‘Walk and Talk’ Music Album Download is purchased as part of a full enrolment in the 2-3 (or 2-4) years age group, and the Mini Maestros ‘Sing and Swing’ Music Album Download is purchased as part of a full enrolment in the 3-4 years age group.   Each of these Music Album Downloads is also available to purchase from the Mini Maestros online shop on minimaestros.com.au

When do I receive my Music Album Download?

A link to your Music Album Download is emailed to you as soon as payment for a full enrolment has been entered on your child’s file in our system.

I’ve received the Music Album Download email, what do I do now?

Please carefully follow the instructions in the Music Album Download email.

I’ve read the instructions in the email but I don’t understand what to do?

As downloading music tracks to a computer and then copying them to a mobile phone or other device is now common-place, we suggest you Google your query, including in your search the kind of device or devices you want to play the tracks on.

I’ve downloaded the tracks to my computer, what do I do now?

As downloading music tracks and copying them to a mobile phone or other device is now common-place, we suggest you Google your query, including in your search the kind of device or devices you want to play the tracks on.

Can I download the tracks directly to my mobile?

We do not recommend this unless you are familiar with downloading and opening zipped music files directly to your mobile device (eg using WinZip).

How many downloads can I make?

You can download the music album from the link in your download email twice.

I made an error downloading and now the link has expired.  Can I get another?

Yes. Please contact your local owner/operator (whose details are in all the enrolment emails you will have received from us) to request that the link be resent to you.

I’ve lost or deleted my downloaded tracks, can I get another?

The same as if you had purchased a CD and then lost it, you will need to purchase another.  Music Album Downloads can be purchased from the Mini Maestros online shop at minimaestros.com.au

 I haven’t received my Music Album Download email

 Ask your teacher to check your child’s file to confirm:

  1. that a download was purchased;
  2. that you have made payment;
  3. that the email has been sent; and
  4. whether or not a download has been made from the email.

If the email has been sent then please contact the owner/operator of your classes (details in all enrolment emails that you have received from us) or Head Office so that we can check:

  1. that your email address on file is correct; and
  2. that you have not unsubscribed to our emails.

Please also check your junk folder.  We suggest you whitelist minimaestros.com.au, ie. you add the domain “minimaestros.com.au” to your safe senders list.

My email address is correct and I have not unsubscribed but I have still not received the email?

Please make sure you have whitelisted the domain name minimaestros.com.au in your email account (see below).  Once this has been done we will resend the download email to you.

I have purchased a Music Album Download earlier, and now I would like to purchase the CD. How much will that be?

If you purchase a CD in addition to the Download, the CD costs $4.

Who do I contact?

Please contact your local owner/operator (whose details are in all the enrolment emails you will have received from us) to check your file details if a Music Album Download email has not been received or if you would like to purchase a CD in addition to the Download.


Emails from Mini Maestros

Sometimes emails from our server, minimaestros.com.au,  may be treated as spam by a customer’s email account. This can happen if one of our emails is inadvertently put into junk. To stop this from occurring please whitelist our domain name, minimaestros.com, in your email account.  The process to do this will be slightly different according to which email account you have.  We suggest you Google “how do I whitelist an email in gmail” (or whatever type of account you use) to find out how to do this.

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